English
Refund Policy
Effective Date: December 10, 2023
We appreciate your trust in Vendor's Alley. Our refund policy is designed to provide clarity on the circumstances under which a refund may be issued.
1. Refund Eligibility
1.1. Refunds will be considered under the following circumstances:
- The item is defective or damaged.
- The item received is different from the one ordered.
1.2. Refund requests must be made within 3 days of receiving the product.
2. Initiating a Refund Request
2.1. To request a refund, please contact our customer service within the 3-day refund eligibility period at [customer-service@email.com] or [customer service phone number].
2.2. Provide your order number, a clear description of the issue, and, if possible, include photographs to support your claim.
3. Refund Approval Process
3.1. Our customer service team will review your request and provide instructions on the refund process.
3.2. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment.
4. Conditions of Refund
4.1. Refunds will be issued for the cost of the item only. Shipping costs are non-refundable.
4.2. The item must be returned in its original packaging.
5. Refund Timeline
5.1. Once the refund is approved, it may take some time for the credit to be reflected in your account. The exact timeline depends on your financial institution.
6. Exclusions
6.1. Certain items are non-refundable, including [list of non-refundable items].
7. Contact Us
If you have any questions regarding our refund policy, please contact us at [customer-service@vendorsalley.com] or [customer service phone number].
8. Changes to the Refund Policy
We reserve the right to update or modify this refund policy at any time. Please check this page periodically for changes.
9. Governing Law
This refund policy is governed by the laws of the Republic of Malawi.
