Vendor's Alley Terms and Conditions

Effective Date: December 10, 2023

1. Acceptance of Terms

Welcome to Vendor's Alley, a multi-vendor online marketplace. By accessing or using our platform, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please refrain from using our services.

2. Vendor and Customer Registration and Responsibilities

2.1. Vendor Registration:

• Vendors must complete the registration process accurately and provide true, current, and complete information.
• Vendors are responsible for maintaining the confidentiality of their account credentials.

2.2. Customer Registration:

• Customers are required to create accounts on the platform to enhance their shopping experience and for better transparency.
• Customers are responsible for maintaining the confidentiality of their account credentials.

3. Product Listings, Orders, and Transactions

3.1. Product Listings:

• Vendors are solely responsible for the accuracy and completeness of product listings.
• Prohibited items include [list prohibited items].

3.2. Order and Transaction Processing:

• Orders and transactions on the platform are processed securely.
• Payment methods accepted are detailed in the payment section.

3.3. Customer Responsibilities:

• Customers must provide accurate information for account creation and transactions.
• Customers are expected to adhere to platform policies and guidelines.

4. Vendor's Alley Services

4.1. Platform Operation:

• Vendors Alley provides a platform for vendors to showcase and sell products but does not own or sell the products directly.
• We reserve the right to moderate and remove inappropriate content.

4.2. Transaction Processing:

• Vendors Alley facilitates transactions but is not a party to the transaction between buyers and vendors.
• Payment processing is handled securely through [payment gateway].

5. Fees and Payments

5.1. Transaction Fees:

• Vendors agree to pay a transaction fee for each successful sale.
• Details of fees are outlined in the pricing section.

5.2. Payment Schedule:

• Payments to vendors will be processed upon successful delivery.
• Vendors are responsible for any applicable taxes on their earnings.

6. Customer Service and Disputes

6.1. Customer Service:

• Vendor's Alley will manage customer inquiries and issues in collaboration with vendors.
• Vendors are expected to cooperate in resolving customer-related matters.

6.2. Dispute Resolution:

• Disputes between buyers and vendors will be resolved through our dispute resolution process.

7. Data Security and Privacy

7.1. Data Security:

• We implement industry-standard security measures to protect personal information from unauthorized access, disclosure, or alteration.

7.2. Customer Privacy:

• Customer information is handled in accordance with our Privacy Policy.

8. Limitation of Liability

8.1. Vendor's Alley's Limitation of Liability:

• Vendor's Alley shall not be responsible for any activities that occur outside of our system, whether fraudulent or otherwise.
• In no event shall Vendor's Alley be liable for any indirect, consequential, or incidental damages arising out of or related to the use of our platform.

9. Termination

Vendor's Alley reserves the right to terminate or suspend vendor and customer accounts for violations of these terms or any illegal or fraudulent activities.

10. Changes to Terms

Vendor's Alley may update these terms at any time. Users will be notified of significant changes.

11. Governing Law

These terms are governed by the laws of the Republic of Malawi