English
Return Policy
Effective Date: December 10, 2023
We want you to be satisfied with your purchase from Vendor's Alley. If you are not entirely happy with your order, we're here to help.
1. Eligibility for Return
1.1. To be eligible for a return, your item must be unused and in the same condition that you received it.
1.2. The return period is limited to 3 days from the date you received the product.
2. Initiating a Return
2.1. To initiate a return, please contact our customer service within the 3-day return period at [customer-service@vendorsalleyl.com] or [customer service phone number].
2.2. Provide your order number, a clear description of the issue, and, if possible, include photographs to support your claim.
3. Return Approval Process
3.1. Our customer service team will review your request and provide instructions on the return process.
3.2. Approved returns must be shipped back to the designated address within 7 days of return approval.
4. Conditions of Return
4.1. The item must be returned in its original packaging.
4.2. You are responsible for the shipping costs associated with the return.
5. Refund Process
5.1. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
5.2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
6. Exclusions
6.1. Certain items are non-returnable, including
- Food Items
7. Contact Us
If you have any questions regarding our return policy, please contact us at [customerservice@vendorsalley.com] or [customer service phone number].
8. Changes to the Return Policy
We reserve the right to update or modify this return policy at any time. Please check this page periodically for changes.
9. Governing Law
This return policy is governed by the laws of tye Republic of Malawi
