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Refund Policy
Item Exchange: Upon inspection of a returned item, customers are permitted to choose another item of equal value from our inventory.
Refund Approval: Refunds will only be processed if the seller agrees to the request. We strive to address customer concerns and find suitable resolutions.
Condition of Returned Items: If the returned item is damaged or altered, it will be shipped back to the customer. We recommend returning items in their original condition to facilitate smoother transactions.
Return Authorization: Customers must obtain authorization for returns before shipping the item back. This helps us ensure a prompt and accurate processing of the return.
Timeframe for Returns: Items must be returned within 3 working days of the original purchase. Returns outside this timeframe may not be accepted.
Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.
Shipping Costs: Customers are responsible for shipping costs associated with returns, unless otherwise specified by the seller.
Refund Method: Refunds, when approved, will be processed using the same payment method used for the original purchase.
Exclusions: Certain items may be excluded from our standard refund policy. Please check the product description or contact customer support for specific details.
Contact Information: For any inquiries or to initiate a return, please contact our customer support team at support@vendorsalley.com
Note: This refund policy is subject to change, and any updates will be communicated to customers through our website and (or) other official channels.
