Vendor's Alley Privacy Policy

Effective Date: December 10, 2023

Thank you for using Vendor's Alley, a multi-vendor online marketplace. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our platform, you agree to the practices described in this policy.

1. Information We Collect

1.1. Account Information:

• When you register as a vendor or customer, we collect your name, email address, and other necessary information for account creation.

1.2. Product Listings and Orders:

• Information related to product listings, orders, and transactions, including delivery details and payment information.

1.3. Marketing and Communication:

• We may collect information related to your interaction with marketing campaigns, newsletters, and communications from Vendor's Alley.

1.4. Customer Service:

• Information provided during customer service interactions, including inquiries, feedback, and resolution details.

1.5. Website Usage:

• Data on your interaction with the Vendor's Alley website, including pages visited, features used, and device information.

2. How We Use Your Information

2.1. Platform Operation:

• Your account information is used to operate and manage the Vendor's Alley platform.

2.2. Transaction Processing:

• Information related to product listings, orders, and transactions is used for payment processing, order fulfillment, and customer accounts.

2.3. Marketing:

• We may use your information for marketing purposes, including promotions, advertising, and personalized content.

2.4. Communication:

• Information collected may be used for communication purposes, including responding to inquiries, providing updates, and resolving issues.

2.5. Customer Service:

• Data gathered during customer service interactions is used to address inquiries, provide support, and improve our services.

2.6. Analytics:

• Website usage information is utilized for analytics, improving user experience, and optimizing our platform.

3. Information Sharing

3.1. With Vendors:

• Necessary information is shared with vendors for order fulfillment and customer service purposes.

3.2. With Service Providers:

• We may share information with third-party service providers for marketing, analytics, and other essential services.

3.3. Legal Compliance:

• Information may be disclosed to comply with legal obligations, protect rights, and address fraud or security concerns.

4. Security Measures

4.1. Data Security:

• We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.

5. Your Choices and Rights

5.1. Account Settings:

• You can manage your account settings and preferences through the Vendor's Alley platform.

5.2. Marketing Communication:

• You have the option to opt-out of marketing communications.

5.3. Access and Correction:

• You can request access to your personal information and make corrections if necessary.

6. Customer Accounts and Transactions

6.1. Customer Accounts:

• Customers can create accounts on the platform to facilitate transactions and enhance their shopping experience.

6.2. Transaction Processing:

• Information related to customer transactions is securely processed on the platform for order fulfillment and payment processing.

7. Updates to Privacy Policy

7.1. Notification:

• Any changes to this Privacy Policy will be communicated to users.

8. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at [info@vendorsalley.com].

9. Governing Law

This Privacy Policy is governed by the laws of the Republic of Malawi